Welcome to Burford Surgery.
We want your visit to be a positive experience. We understand that some of our patients may be anxious about visiting the surgery or have specific needs. Here is some information that may help to make your visit easier. If there are more things we can do to help, please let us know by sending an online consultation, calling Reception, or coming into the surgery.
So we can help and support you we want to know:
- If you need information in a specific format e.g. braille, large print or easy read
- If you need to receive information in a particular way
- if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
- We want to know if you lip read or use a hearing aid or communication tool
NHS England has more information on the standard which is available in a range of formats including easy read, audio and BSL video with subtitles. You can see these by clicking the link below:
These videos explain more about reasonable adjustments and the difference they can make to people.
This short film is about how sharing information can help staff in health services know the right way to work with people with a learning disability and/or autism.
Neurodiversity-Friendly
Our staff are trained in neurodiversity and hidden disabilities, and you will find them willing to help to make your visit more comfortable.
When you arrive – Checking in
Ahead of your visit to the surgery please see our visual photo tour of the building.
When you arrive at the surgery you have two options:
- Check in with the receptionist. You will need to check in by giving your name and date of birth. There may be a queue. You can write this down on a piece of paper and hand it over if you feel unable to converse at this time.
- Check in electronically. There is a check in machine on the wall on the right-hand side. Alternatively, you can use the QR code. You will be asked to confirm your date of birth and name. This is a quicker way to check in if there is a queue.
Sensory Information
Our surgeries have background relaxing music playing in our waiting rooms. You may also see television screens with educational health messages on.
If you are noise sensitive, you may find it helpful to bring some headphones to wear.
Photos of our GPs
Under the heading About the Surgery – Staff on our website front page you will find photos of our clinicians.
Unable to Wait in Waiting Room
Sometimes sitting in a waiting room can be very stressful. For example, you may have a neurodivergent child who finds it difficult to sit and wait, or you may be immunosuppressed. Please let us know if you would prefer to wait in your car. You can provide us with your mobile number so that the clinician can call you/text you to come straight into their room when they are ready to see you.
We want you to have the best possible patient experience at our surgery.
We are here to help so please do let us know if you feel there are additional measures we could put in place.
Neurodiversity Passport
Please find below a passport to be filled out if you are Neurodivergent and would like to keep your records up to date.